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Remote Help lets your helpdesk team screen-share, chat with, and (with the right permission) take elevated control of a user’s session — including AVD multi-session hosts where several users can be active on the same VM at once.

This is a two-part walkthrough. Part 1 covers enabling Remote Help at the tenant level and doing a manual install on an AV...


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Reclaiming host pool capacity from disconnected sessions is one of those AVD hygiene tasks that’s easy to configure once by hand in Intune, and easy to forget to replicate consistently across every host pool, tenant, or DTAP environment you manage. If you’re standing up host pools programmatically — or you just want this baked into your onboarding pipeline — it makes sense to...


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On July 15th, 2026, I received my 5th Microsoft MVP award — and once again, it’s a dual award, recognizing my contributions in both Azure Virtual Desktop (AVD) and Windows 365.

This one feels different. Not because the process changed, but because of what it represents: five consecutive years of being recognized in Azure Virtual Deskto...


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