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The Retail Doctor Blog: Retail Training | Motivational Speaker | Bob Phibbs | The Retail Doctor

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How Do I Get More Customer Reviews for My Store?

Do you ever stream a movie without checking a review? I don't, and your shoppers are no different. They're reading reviews of products, brands, and your individual store before they ever walk in. Reviews are the modern word of mouth...


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What Poor Customer Service Costs a Retail Store

Poor customer service costs a store the sales it already paid to get in the door. Not loyalty points. Not a survey score. Revenue you can count, walking out your front door.


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How Do I Create Window Displays That Stop People?

Most window displays fail before the first item is placed, because nobody decided where the shopper's eye would land. The window becomes a bunch of stuff, and a bunch of stuff stops nobody.


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How Do I Sell to Different Personality Types?

Ever had a customer you could sell anything to, and another you couldn't reach at all? The first one was probably wired like you. The second one wasn't, and your own personality style is what held the sale back.


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How Do I Run Store Meetings and Huddles That Drive Sales?

The more you talk to your employees, the better they'll perform, because how you coach is how they'll play. Two formats do the coaching: the daily huddle and the store meeting.


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