Salesforce

Serving your customers with artificial intelligent (AI) agents has changed what’s possible ...

The first version of an agent you build through the declarative Agentforce Builder feels like magic. As the agent evolves, the manual overhead becomes more noticeable. By the fifth iteration, those manual steps begin to add up. By the tenth, you may be tracking versi...

Until recently, agentic AI in commerce has largely lived in the pilot phase. Businesses tested AI-powered agents for increasingly complex tasks, like generating product pages, drafting and localizing product descriptions at catalog scale, and managing promotions. Those pilots have proven their point. Now, AI adoption is no longer a differentiator. The question has shifted fro...

As AI becomes more conversational, autonomous, and embedded into our daily work, people increasingly expect greater visibility, verification, and control. They want status indicators, transcripts, and ways to pause, review, and confidently move forward.

These are the kinds of needs that accessibility practitioners are accustomed to addressing for ...

Your customers remember every interaction. The unanswered email. The follow-up that never came. The service rep who had no idea about the purchase they made last month. For small business o...