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Black Friday and Cyber Monday put more pressure on your store in a weekend than most months do combined. Traffic spikes, questions pile up, and your support team gets buried fast. A Shopify chatbot is supposed to absorb that flood, but a bot that was set up casually in the spring often buckles at the exact moment you need it most....
Every time a shopper types a question into your chatbot, they hand over a small piece of personal information. It might be an order number, an email address, a shipping mix-up, or a frustration they would never say out loud in a store. That data has to go somewhere, and how you handle it...
Selling to shoppers in other countries used to mean hiring a support team that spoke their languages, or hoping a translation plugin was good enough. For most ecommerce stores, neither option was realistic. A multilingual AI chatbot changes that math. It lets a single store greet a customer in Berlin, answer a sizing question in São Paulo, and recover a cart in Tokyo, all at ...