Microsoften-usdynamics-365blogfeed

Sales teams have access to more information in the flow of work than ever before. Customer conversations, customer relationship management (CRM) data, meetings, emails, service interactions, and market signals can all provide valuable context—but only if sellers can quickly turn that information into meaningful next steps.

For many organizations, that is becoming t...

Microsoft is enhancing the Implementation Portal for Dynamics 365 with business process visualization. This gives customers and partners access to the Microsoft Business Process Catalog directly within the project profiling experience.

Powered by

Sourcing and procurement processes are being reimagined to strengthen supplier collaboration, improve operational efficiency, and drive greater control across source-to-pay processes.

Sourcing and procurement teams are being asked to onboard suppliers faster, collaborate across global operations, respond to supply disruptions, and meet growing compliance ...

As customer service teams scale with AI, ensuring every customer interaction meets business policies, regulatory requirements, and brand standards has never been more critical.

Today, we’re excited to announce the general availability of Governance skill in the Quality Management agent for Dynamics 365 Customer Service—bringing proactive policy enforcement to outbo...

Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for one-off custom integrations.

Today we’re announcing the general availability of the Dynamics 365 Customer Experience MCP Server for Service. Building on the public preview we released last winter, GA makes the service MCP tools and MCP...