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How Branded Calling Increases Answer Rates for Bank Fraud Alerts and Collections
Branded calling for banks displays the institution’s verified name, logo, and reason for calling on the customer’s screen instead of an unknown number, so more fraud-alert and collections calls get answered. Built on authenticated signaling (STIR/SHAKEN) and Rich Call Data and orchestrated through Oracle OCCAS, it lifts answer rates while protecting the number f...

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How Voice Biometrics Prevents Bank Account Fraud: A Practical Guide for Banks
Voice biometrics for banks – also called voice recognition biometrics – prevents account fraud by authenticating a caller from the unique characteristics of their voice, a “something you are” factor, instead of secrets a fraudster can steal, buy, or phish. Paired with liveness and deepfake detection inside a risk-based decision, it blocks human impostors and AI-...

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Phone & Caller ID Spoofing Prevention for Banks: FAQs on STIR/SHAKEN, Deepfakes & FFIEC Compliance
Phone spoofing prevention (also called caller ID or telephone spoofing prevention) is the combination of network-level call authentication, inbound risk scoring, and voice-identity controls a bank uses to stop falsified caller ID – both when fraudsters spoof a customer’s number to get into the contact center, and when they spoof the bank’s own number to deceive ...

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Prompting Your Way to a Prototype

Something remarkable happened to software over the last couple of years. A founder with an idea and an afternoon can now describe an application in plain English and watch working code appear on the screen. A marketing lead can stand up an internal tool without filing a ticket. A product owner can prototype the thing they’ve been trying to explain for six months and finally j...


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Contact Center Fraud Prevention for Banks: Inbound Spoof Detection vs. Outbound Call Authenticity
Contact center fraud prevention is the set of technologies and controls a bank uses to stop voice-channel fraud in two directions at once: detecting spoofed, synthetic, or high-risk calls coming into the contact center (inbound spoof detection), and proving that calls the bank places out to customers are genuine (outbound call authenticity). They are two differe...

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