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Title: Lee Cockerell
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I didn’t always know what to say when someone told me I had influenced their career or changed the way they lead. Over time, I learned the best response is simple. I say “thank you.” Now when I hear those stories it makes my day because I know I was able to help somebody.
That wasn’t always ...
One of my favorite opportunities each year is speaking with young people who are just beginning their careers. Recently, I had the chance to meet with participants in the Disney College Program at Flamingo Crossings, and I left just as encouraged as I hope they did.
Their questions weren’t surp...
“The problem you see is often three steps away from the real problem.”
Some of the most important leadership lessons happen on the front line. As a leader, I found that one habit had a bigger impact on my leadership than almost anything else I did. The most valuable learning happened while walking the business. And I did this every day.
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One of the biggest mistakes leaders make is assuming people know what great customer service looks like. Most employees want to do a good job. The problem is they often haven’t been shown exactly what “good” means. Without clear expectations, everyone develops their own ...