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You can now click any detected behavior from the dashboard or a rep’s profile to see the exact transcript lines that support it.
Behavior detection is also more precise, with stronger alignment between behaviors and the relevant skill and less noise from routine call greetings.
Also This Week AI Coach sessions are more r...Behavior and Skill Intelligence is now available for organizations with access. It detects observable behaviors across every call, scores them independently of your existing criteria, and rolls them up into skills at the agent and team level.
Results now appear in a dedicated scorecard tab, on agent profiles, and on the team dashboard. The <...
Area managers can now receive a weekly email listing their reps’ lowest-scoring calls, complete with links to scorecards and coaching tips for each one. The digest is fully configurable: set your score threshold, minimum call length, send day, send time, and timezone from Settings under Evaluation Alerts. Changes take effect on the next sch...
Search “sales call statistics” and you will find the same numbers everywhere: dial counts, connect rates, cold email reply rates, how many follow-ups it takes before a prospect answers. These are useful information but all of it describes what happens before a conversation starts.
What about what happens once someone picks up the phone?
Contact ...