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What IKEA’s AI Rollout Can Teach Australian SMEs About Outsourcing (And Why Most Businesses Get It Wrong)
In 2023, IKEA’s parent company Ingka Group had a decision to make. Its new customer service AI, Billie, was designed to take over the work of roughly 8,500 call centre staff. Most businesses in that position do the obvious thing: cut the roles, book the savings, mo...
An employer sat on dishonesty findings against an employee for two years before dismissing her. She argued the delay alone proved the sacking was unfair. The South Australian Employment Tribunal disagreed, and its reasoning is worth every business owner’s time.
What actually happened?A long-serving IT project officer with the South Australian police f...
Well, that didn’t take long. Less than a month before Victoria’s world-first work from home law was due to start, new Premier Ben Carroll has pulled it. The right to work from home two days a week, originally set for 1 September 2026, is now delayed until 1 July 2027, conveniently landing after the November state election.
If your head is spinning, you are not alone. W...
In July, Australia Post sacked a postie for driving the work van to KFC on the clock. Within days, KFC turned it into a national campaign. Postcards went out to posties, redeemable for a free feed, official brand statement, Instagram post, 18,000 likes, and free media coverage most businesses would pay six figures for.
Great outcome for KFC. Not so great for Australia ...
Every business has a Joe. Great at his job, been there for years, closes the numbers, knows where all the bodies are buried. Also, kind of a nightmare to work with. Dismissive in meetings, short with anyone who asks a question twice, and has perfected the art of the sigh that makes junior staff want to quit on the spot.
Nobody says anything, because Joe gets r...