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Housing Ombudsman's title: Housing Ombudsman Service
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We have published our response to the Social Tenant Access to Information Requirements (STAIRs) consultation. Alongside this, we have updated our Scheme.
STAIRs gives social housing tenants of Private Registered Providers (PRPs) new rights to request information about how their homes are managed. From 1 October 2026, PRPs must proactively publish information about how ...
We have released our first report looking at insights from our duty to monitor compliance against the Complaint Handling Code.
The report highlights the journey in complaint handling from before the Code’s introduction to now. From being a ‘postcode lottery’ to formed timescales. To a lack of resources and systems into ethical complaint handling.
We set out ou...