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Happy to Help | A Customer Support Podcast

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Podcasting As Proactive Customer Support

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What if your support team could answer customers’ questions before they ever submitted a ticket?

In this episode, we’re joined by Cara Pacetti, host of Podcastin...


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What You Should Actually Measure in Support with Meghan Gallagher

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Metrics shape the way support teams work, but not every metric tells the full story.

In this episode, we’re joined by Meghan Gallagher, Suppo...


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Help Articles and Writing Strategies in the Age of AI with Leslie O'Flahavan

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We’re talking with Leslie O’Flahavan, owner of E-WRITE and wri...


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How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios

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Customer support is where every company decision eventually shows up.

In this episode, we’re talking with Andrew “Coach” Rios, a customer experience a...


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Practical Uses of AI in Customer Support with Craig Stoss

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In this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, ...


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