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Move-in day marks the start of a semester. It also marks the start of the retention clock.
Nationally, about 14% of first-time, full-time students who started last fall didn’t make it back for spring, and part-time students left at more than double that rate, at 32.6%, according to the
Ask a traditional 19-year-old sophomore what good support looks like, and the answer is probably speed: a fast reply, right when they need it, ideally without talking to anyone. Ask a working parent finishing a degree at night, and the answer looks different: not speed, but availability at 9 p.m. after the kids are asleep, and not having to explain their situation from scratc...
Most advancement teams don’t think about the student support experience behind financial aid wait times. Why would they? Enrollment services and advancement usually sit in different buildings, run on different systems, and report through different vi...
A student who can’t get a straight answer from the financial aid office doesn’t usually file a complaint. They just stop asking. That quiet drop-off is the clearest sign of unmet student self-service expectations.
That’s one of the findings in Gravyty’s new research report,