Cloud 9 Insight

If you work with clients, you’ll know that great support is rarely about one big moment. More often, it is about the small things that are done consistently well.

Finding the right information quickly, keeping conversations clear, knowing who to ask when something gets technical, and making sure actions do not get missed, are the best ways to m...

Microsoft Dynamics 365 is one of those platforms where the more you use it, the more you realise what it's capable of. Yet many users only scratch the surface, sticking to the same screens and processes day after day.

The result? Hours wasted hunting for information, unnecessary manual work, and features that could genuinely make life easier si...

Most CRM failures don’t look like failures. Nobody sends an email announcing that the system is no longer fit for purpose; it is something that happens gradually over time.

When employees start to keep their own spreadsheets and begin questioning the validity of the data they are basing their decisions on, they will start to create workarounds. These workarounds often ...

Client communication is becoming one of the clearest ways for organisations to stand out. Clients expect relevant, timely and useful contact from the businesses they choose to engage with. For marketing and sales teams, that means every email, event invitation, form submission and follow-up carries more weight than ever.

ClickDimensions has mor...

‘My FAVOURITE part of my job is submitting expenses!’ is not something I think I’ve ever heard in the office. You have to find the receipts, enter dates and amounts, select categories, explain why costs were incurred and then wait for the claim to be approved – all a lot of effort for one claim.

For finance teams, the process can be equally fru...