American Association of Dental Office Management

Erin Silva, Office Manager at Chesterfield Family Dentistry in Chesterfield, Missouri!

🎧 Prefer to listen? Tune into Erin’s story HERE.<...

Hiring has always been one of the hardest parts of my role as a dental office manager—not because I do not understand the process, but because I understand how much is at stake. The person who greets patients, answers the phone, manages the schedule, and handles financial conversations plays a critical role in the practice’s success.

The right perso...

Do you remember when couponing became the thing to do?

Every Sunday, you bought the newspaper—sometimes one for every member of the house if you were really serious about it. You clipped the coupons, organized them in a binder with plastic baseball card sleeves, and headed to the grocery store on the right day so you could stack a manufacturer coupon w...

For the past 16 years, dentistry has been more than just a career for me—it has been a calling.

I started my career as a medical assistant, then moved to a new state and stumbled into dentistry. What began as an unexpected opportunity quickly turned into a lifelong passion for patient care, practice growth, and, most importantly, community.

Alon...

In dentistry, building a practice from the ground up is often seen as the ultimate challenge, but sustaining and growing an established practice comes with its own, often less visible, complexities. A loyal patient base, steady production, and long-standing systems can create a sense of security, but stability does not guarantee progress.

Without inten...